Turn More Guest Interactions Into Direct Bookings

Give guests a seamless way to discover, book, order and engage while your team manages digital experiences, content and offers across every property from one platform.

↑ 30% Direct bookings

↑ 25% Repeat guests

↓ 40% Manual content updates

↑ 20% Average order value

Trusted by enterprise clients

The challenges

Is Your Digital Experience Costing You Bookings?

Guests expect fast, seamless digital experiences from discovering your property to booking, ordering and returning. Outdated hospitality websites can turn high-intent visitors into lost revenue.

Guests Abandoning Bookings

Complicated booking journeys and too many steps cause guests to leave before completing a reservation.

Disconnected Menus & Offers

Prices, menus and promotions differ across websites, apps and booking channels, creating confusion for guests.

Poor Mobile Experience

Guests increasingly browse and book on mobile. A difficult mobile journey can quickly send them elsewhere.

Slow Websites

Slow-loading pages frustrate high-intent visitors and can cost your property direct bookings.

Disconnected Guest Journeys

Guest data, preferences and interactions sit in separate systems, making personalised experiences difficult to deliver.

Low Repeat Bookings

Without relevant guest experiences and follow-up journeys, previous guests have fewer reasons to return directly.

Too Much Third-Party Dependence

Heavy reliance on OTAs and third-party platforms can increase commission costs and limit your direct relationship with guests.

Manual Property Updates

Managing rates, menus, offers and content across multiple properties can consume valuable team time and create inconsistencies.

THE DXP ADVANTAGE

Why Hospitality Businesses Need a DXP

Bring your digital channels, guest data and business systems together to create one connected guest experience from discovery and booking to ordering, loyalty and return visits.

Website & Content

Direct Bookings

Digital Ordering

Guest Data

Central hub

DXP

One guest profile, every channel

Loyalty & Personalisation

Marketing

Analytics & Insights

Property Systems

Business use cases

Eight Ways a Hospitality DXP Pays for Itself

Expand any card to see the problem, the solution we implement, and the outcome your board will care about.

Problem

Guests bounce between your site, an aggregator and the phone — and you pay commission on demand you generated yourself.

Solution

A branded, real-time booking experience on your own domain, synced to POS, PMS and the platforms you already sell through.
What We Build

Real-time availability

Online reservations

Waitlist management

Mobile-first booking

POS integration

PMS integration

OpenTable integration

Booking.com integration
Business Outcomes

Reduced no-shows

Lower booking administration costs

Increased direct bookings

Better table & room utilisation
Problem

Every visitor sees the same homepage, whether it is their first visit or their fiftieth.

Solution

Behaviour, location and weather signals shape the offers, menus and imagery each guest sees in real time.
What We Build

Behaviour-based personalisation

Dynamic menus

Loyalty-aware content

Weather-based offers

Location-based promotions
Business Outcomes

Higher average booking value

15–25% increase in repeat visits

Better guest satisfaction

Higher loyalty engagement
Problem

Reprinting menus for every seasonal change, and losing margin on every delivery order you can't influence.

Solution

One menu source of truth powering QR codes, the website, delivery marketplaces and in-venue screens — with upsell logic built in.
What We Build

QR menus

Dynamic pricing

Uber Eats integration

DoorDash integration

Dietary filters

Cross-selling

Upselling
Business Outcomes

Reduced printing costs

Faster ordering

Higher average order value

Increased delivery revenue
Problem

Half-finished bookings disappear and nobody follows up.

Solution

Guest journeys that recover abandoned bookings, celebrate birthdays and ask for the review at exactly the right moment.
What We Build

Abandoned booking recovery

Email automation

Birthday offers

Seasonal campaigns

Review requests

Guest journeys
Business Outcomes

Recover 20–30% of abandoned bookings

Higher retention

Better customer lifetime value

More repeat visits
Problem

Marketing waits on agencies, venues go rogue, and brand consistency quietly erodes across the group.

Solution

Structured approval workflows, reusable content blocks and franchise-safe guardrails for every location.
What We Build

Approval workflows

Franchise management

Seasonal promotions

Multi-location content

Digital asset management
Business Outcomes

Faster campaign launches

Reduced operational effort

Consistent branding

Lower coordination costs
Problem

Your happiest guests leave without ever being asked to come back or say so publicly.

Solution

Rewards, guest stories and review capture woven into the booking and post-visit experience.
What We Build

Rewards

Reviews

Testimonials

Community events

Guest stories
Business Outcomes

Higher loyalty signups

More referrals

Lower paid advertising costs

Greater guest trust
Problem

Venues compete with each other in search, and new sites take months to appear anywhere.

Solution

Templated, schema-rich location pages and a store locator that make every venue findable the day it opens.
What We Build

Location landing pages

Store locator

Multi-language menus

Regional promotions

Technical SEO foundation
Business Outcomes

Higher local search rankings

More foot traffic

Better tourist conversions

Faster expansion into new locations
Problem

Guest feedback is scattered across reviews, surveys and support channels, making recurring service problems difficult to identify.

Solution

A central feedback experience that collects guest insights, identifies recurring issues and gives teams clear actions to improve the guest experience.
What We Build

Guest feedback forms

Post-visit surveys

Review monitoring

Feedback dashboards

Issue tracking

Service alerts
Business Outcomes

Faster issue resolution

Improved guest satisfaction

Better service consistency

Higher review ratings

Business Outcomes

What Hospitality Brands Measure After Launch

Typical twelve month improvements across ANZ restaurant groups, hotels and resorts we work with.

More direct bookings

Own the channel and the margin

Higher repeat guests

Personalised, loyalty-aware journeys

Higher average order value

Smart upsell on every menu

Lower content effort

Publish once, everywhere

Faster campaign launches

Reusable blocks and workflows

Fewer manual updates

One source of truth per venue

Why choose our DXP services

Traditional Website vs Modern DXP

Hospitality technology ecosystem

Integrates With the Systems You Already Run

We connect the stack ANZ venues actually use not a theoretical one

Success metrics timeline

What the First Twelve Months Look Like

Value lands in phases, not at the end of a two year programme.

Modern platform live

Migration, design system and core booking experience in production.

More direct bookings

Channel mix shifts away from commission-heavy aggregators.

Higher repeat customers

Personalisation and loyalty journeys compound.

Operational efficiency

Multi-location workflows remove manual content work.

M12

Revenue growth

Direct revenue, order value and lifetime value all trending up.

Success stories

Hospitality Leaders Across Australia & New Zealand

Trusted by hospitality teams across Australia and New Zealand.

★★★★★ Direct Bookings

“We were handing a third of our dinner covers to aggregators. Twelve weeks after launch, direct reservations were up 34% and our floor team finally trusts the booking data.”

Amelia H Group Marketing Director, Sydney NSW

★★★★★ Content Management

“Seasonal menus across 42 venues used to take our team two weeks. It is now a single afternoon, and nothing goes out off-brand.”

Rangi W Digital Manager, Auckland NZ

★★★★★ OPERA & Loyalty

“The OPERA and loyalty integration was the part we feared most. It shipped on schedule, and repeat stays are up 21% year on year.”

Daniel K Operations Manager, Queenstown NZ

★★★★★ Guest Experience

“The new guest experience gave our teams one place to manage content, promotions and bookings. We launched faster and finally have a consistent experience across every venue.”

Sophie M Digital Experience Manager, Melbourne VIC

FAQ

Questions Hospitality Teams Ask Us First

Ready to Deliver Exceptional Guest Experiences?

Let's build a digital experience that increases bookings, strengthens loyalty, and drives long-term revenue growth for your hospitality business.

Direct Inquiries

sales@dotstark.com

ANZ-based strategy and delivery team
Kentico & Umbraco certified engineers
Fixed-scope discovery, no lock-in
Response within one business day

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Turn More Guest Interactions Into Direct Bookings

Guests Abandoning Bookings

Disconnected Menus & Offers

Poor Mobile Experience

Slow Websites

Disconnected Guest Journeys

Low Repeat Bookings

Too Much Third-Party Dependence

Manual Property Updates

Booking & Reservation Portals

What We Build

Business Outcomes

Personalisation & Guest Experience

What We Build

Business Outcomes

Digital Menus & Online Ordering

What We Build

Business Outcomes

Marketing Automation

What We Build

Business Outcomes

Content Workflow & Governance

What We Build

Business Outcomes

Loyalty & Reviews

What We Build

Business Outcomes

Local SEO & Multi-location Management

What We Build

Business Outcomes

Guest Feedback & Service Insights

What We Build

Business Outcomes

Modern platform live

More direct bookings

Higher repeat customers

Operational efficiency

Revenue growth

What is a hospitality Digital Experience Platform (DXP)? +

How can a DXP increase direct hotel bookings? +

Can a hospitality DXP integrate with existing hotel systems? +

Can a DXP support multiple hotels and properties? +

How does a DXP improve the guest experience? +

Can a DXP reduce reliance on third-party booking platforms? +

Is a hospitality DXP suitable for businesses in Australia and New Zealand? +

Ready to Deliver Exceptional Guest Experiences?

Tell Us About Your Project